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Frequently Asked Questions
These are the most asked questions that we recieve. We look forward to answering your questions.
We are here to help you
We solve your doubts and take care of your order so that you receive it perfectly.
No, we will not refund any digital patterns purchase, so please double check you shopping cart and ask all the questions that you need before purchasing.
Yes, if after purchasing your digital pattern you think you need a Cross Stitch Saga version, please fill in the contact form or send us a message to hola@unabuenapieza.com with your order number and your request and we will send it to you as soon as possible (usually within 1 to 2 working days).
These are applications specialized in reading cross stitch patterns. With these apps you can follow the pattern in digital format, cross out the stitches you have already embroidered, keep track of your progress and many other options. Although they are not necessary to embroider a cross stitch project, they are very useful and nowadays more and more people are using them.
DMC numbers 1 to 35 are a range of colors that the embroidery thread manufacturer DMC brought to the market in 2017. Today they are available in many physical and online haberdasheries and craft supplies stores or through the DMC website.
In the case of kits, all the thread you will need for a project is included in the box. In the case of the patterns, if you need more than one skein of the same color, you will see it indicated on the color chart.
Yes, we calculate the thread and fabric generously so that you don't run out of material.
Yes, but please note that we do not accept returns on digital products. If you purchase a kit and order a digital version of the pattern along with your kit, once the digital pattern is shipped, the kit cannot be returned.
You can order the digital version of the pattern in the version of your choice (PDF, Pattern Keeper or Cross Stitch Saga) once you receive the kit. Write to us at hola@unabuenapieza indicating the order number and your request.
The fabric included in the kit is 14ct Aida fabric from Zweigart, one of the best brands in the market, in the color indicated in the product description.
No, these designs are counted cross stitch, which means that the design is transferred to the fabric by counting the stitches in the pattern and embroidering them on the fabric.
We produce the kits one by one in our workshop, so if you want the fabric in another color, write us at hola@unabuenapieza.com indicating your order number and we will do our best to make it happen. The colors we currently have available are: white, black, turquoise and light beige.
Currently we only offer the kits with 14ct Aida fabric. We are working to be able to offer the kits in 28ct linen fabric and we hope it will be a reality in the near future :)
As soon as we receive the order note, we will get to work so that your order arrives at your home as soon as possible.
The approximate shipping times for an order are:
Shipping preparation time: 1 to 3 working days.
Shipping time within Spain: 1 to 4 working days.
Shipping time to the rest of the world: 4 to 10 working days.
Any customs charges that may arise from the shipment of an order shall be paid by the customer.
We are working to reach the whole world. If your country is not available, please write us at hola@unabuenapieza.com and if possible we will have it available soon.
When we send you the order, we will send you a link so you can track your order. From Una Buena Pieza we are not responsible for unforeseen events that may arise while the order is in transit (inclement weather, strikes, delays due to large volume of shipments, etc.) but you can write to us at hola@unabuenapieza.com and we will do everything in our power so that you have the maximum information about your order.
Check out our refund policy and terms of service to kow what do you have to do and if your order is suitable to be refunded/returned.
We do not accept returns of digital products. If you purchase a kit and order a digital version of the pattern with your kit, once the digital pattern is sent, the kit cannot be returned.
No, we will not refund any digital patterns purchase, so please double check you shopping cart and ask all the questions that you need before purchasing.
We only give permission to sell the embroidered designs with Una Buena Pieza patterns if the income obtained from such sale is dedicated to charitable causes (e.g. payment of medical bills, payment of veterinary bills, collaborations with associations, NGO's, etc.).